customer service please see attachment 2

MT221-4: Solve a customer use problem.
Based on your experience with intellectual approaches in the letters courage and the previously experienced CSR skills, harangue this customer use interaction granted underneath. You are connection a aspect in progress…
Read the Scenario:
Customer at 7:45 a.m. in Groton Connecticut Airport:
“I want some acceleration here… (his utterance procureting louder as his wound escalates). I had a rescue on your 9:00 a.m. fleeing ce me and my son. How can you declare you entertain no chronicles of these rescues when I was sent an emailed approval? I don’t feed here and we entertain to be end abode by tonight and we are going to disregard our connecting fleeing in Boulder, (Colorado) to Bend, Oregon!”
CSR at the Groton Airport: “You want to smooth down sir! I checked total the rescues ce this fleeing and there are no seats left… imagine it was balancebooked. I checked the contiguous single and the selfselfsame thing…no seats conducive. There is veritably dot I can do, sorry; you can gauge looking into other sprightliness to invent another method to procure there though. Sorry except there are a chance of customers after you and they want to procure on their fleeings. So could you go balance to the other airline counters fascinate?”
Then harangue the checklist items in a 2-page APA cematted brochure. Be trusting to append denomination and intimation pages.

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customer service please see attachment 2
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