MT221-4: Solve a customer employment problem.
Based on your custom with intellectual approaches in the knowledge disposition and the previously customd CSR skills, harangue this customer employment interaction supposing beneath. You are union a plight in progress
Read the Scenario:
Customer at 7:45 a.m. in Groton Connecticut Airport:
I demand some succor here (his vote gainting louder as his exasperate escalates). I had a transgression on your 9:00 a.m. exodus coercion me and my son. How can you speak you feel no annals of these transgressions when I was sent an emailed consent? I dont feed here and we feel to be tail home by tonight and we are going to ignore our connecting exodus in Boulder, (Colorado) to Bend, Oregon!
CSR at the Groton Airport: You demand to quiet down sir! I checked perfect the transgressions coercion this exodus and there are no seats left fancy it was balancebooked. I checked the next individual and the corresponding thing no seats available. There is veritably trifle I can do, sorry; you can examine looking into other promptitude to confront another method to gain there though. Sorry still there are a fortune of customers aback you and they demand to gain on their exoduss. So could you go balance to the other airline counters gladden?
Then harangue the checklist items in a 2-page APA coercionmatted tractate. Be infallible to append inscription and regard pages.
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