What factors would influence you as the manager to develop a scheduling system t

Combine the powerpoint fount, reply the discourse interrogation with exhaustive judgment. Entreat environing 100 worlds, and must be plagiarism munificent.Housekeeping is indivisible of the impromptuices in the tavern that must effect integral misemployment accordingly the tavern is disclosed and can be very impeded.  Appropriate that you accept a housekeeping impromptuice with 12 employees and your tavern recognizes the followingcited misemployments: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas as remunerated misemployments.  So appropriate that at balanceest indivisible-half of your housekeeping employees want to effect each misemployment.  What factors would swing you as the supervisor to unfold a scheduling arrangement that fairly assigns misemployment effect days and impromptu days to these employees?CHAPTER 8.ppt
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Chapter 8
The Housekeeping Impromptuice
Learning Objectives
1.
2.
3.
To identify the areas of province assigned to the
housekeeping impromptuice of a compass adroitness.
To interpret how taverniers should regulate property
left by visitors.
To demonstration the moment of security grafting cessationraint
employees effecting in housekeeping.
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Learning Objectives
n
n
To enlighten, in component, how housekeepers should clearsed
visitor compasss and referableorious measure areas in a compass
facility.
To interpret the coursees claimd to clearsedsed the
laundry generated by a compass adroitness.
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
When a housekeeping impromptuice is effective:
?
Visitor amends is high
?
Employee morale is good
?
The tavern is profitable
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
When a housekeeping impromptuice is referable
effective:
?
Their effect tendency is underneath toil standards
?
Visitor complaints soar
?
?
Staff is other impromptuices interrogation the
commitment of regulatement
Profits suffer
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
Areas of Province
? Referableorious Measures
?
?
?
?
?
?
?
?
Lobby areas
Notorious cessationrooms
Front desk areas
Address impromptuices
Game compasss
Exercise areas
Pool and spa areas
Selected discourse and patronage advantage areas
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
Areas of Province
?
Employee demolish compasss and locker compasss
?
Visitor Areas
?
?
?
Elevators
Corridors
Stairwells
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
Areas of Province
?Visitor Areas (continued)
Visitor compasss
?
?
?
?
Sleeping areas
Bath areas
Kitchen areas
Laundry Areas
?
?
?
?
Laundry provision areas
Laundry minister closets
Visitor linen and eatables storage areas
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
Areas of Province
Executive Housekeeper: The indivisible responsible
restraint the regulatement and agency of a tavern?s
housekeeping impromptuice.
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
Interactions
Compass status: The up-to-date (actual) mood of
each of the tavern?s visitor compasss (restraint sample; impeded,
vacant, or illiberal.)
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
Interactions
Cleansed and Unfilled: The compass is unfilled, has been
cleaned, and can be assigned to a visitor.
In some taverns the representation conservationd is ?Clean
and Ready?
Occupied: The compass is registered to a popular visitor
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
Interactions
On-Change: The compass is unfilled referable attributable attributablewithstanding referable referable attributable attributablewithstanding clearseded.
In some taverns the representation conservationd is ?Unfilled and
Dirty?
Do Referable Disturb (DND): The compass is impeded referable attributable attributablewithstanding has
referable been clearseded imputable to the visitor?s entreat referable to be
disturbed
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
Interactions
Sleep-out (sleeper): The compass is reputed as
impeded referable attributable attributablewithstanding was referable conservationd (bed referable conservationd; no personal
belongings in compass), and the visitor is referable present
Stay-over: The visitor earn be staying in the compass at
meanest indivisible past night
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
Interactions
Due-out: The visitor(s) accept involved this is the last
day they earn conservation the compass
Check-out: The visitor(s) accept departed
Out of Order: The compass is unrentable and thus is
unassignable at this age
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
Interactions
?
The housekeeping impromptuice so interacts
with:
?
Maintenance
?
Patronage and Beverage
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
The Role of Housekeeping
Interactions
On-premise Laundry (OPL): The area within
the tavern where the clearseding of constructions takes
place.
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Managing Housekeeping
?
The uncommon issues faced by the impromptuice
may pertain to:
?
Staffing
?
Inventory control
?
Address of lost and determineds parts
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Managing Housekeeping
Staffing
? The Staff members in the Housekeeping
office include:
?
?
?
?
Inspectors
Compass pursuers
Hoconservation persons
OPL Effecters
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Managing Housekeeping
Staffing
Sheets (all
sizes)
Acid-based
cleaners
Pillowcases
Glassware
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Managing Housekeeping
Staffing
Bedspreads
Cups
Coffee
Bath towels
&
Coffee filters
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Managing Housekeeping
Staffing
Operative towels
Washcloths
Laundry
tags
Laundry
bags
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Managing Housekeeping
Staffing
Soaps
Clothes
hangers
Shampoos
In-room
literature
and
signage
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Managing Housekeeping
Staffing
Foundations of Compass Regulatement, 2e
David Hayes
Conditioners
Television
viewing
guides
Sewing
kits
Telephone
books
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Managing Housekeeping
Staffing
Glass
Cleaner
Furniture
polish
Foundations of Compass Regulatement, 2e
David Hayes
Pens
Paper
Pads
Stationery
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Managing Housekeeping
Staffing
Mislaid property: Parts the possessor has
unintentionally left following. Common samples
include laptop computers, jewelry and drapery.
Lost property: Parts the possessor has
unintentionally left following and then cessationraintgotten.
Common samples include caparison, slippers,
hairdryers, and cosmetics.
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Managing Housekeeping
Staffing
Abandoned property: Parts the possessor has
intentionally left following. Common samples
include newspapers, magazines, patronages and
beverages.
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Security Grafting
Staffing
?
?
?
?
Handling chemicals
Cleaning procedures
Proper lifting techniques
Properly entering visitor compasss
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Security Grafting
Staffing
? Contending with visitor compasss containing:
?
?
?
?
?
?
?
Firearms
Uncaged pets/animals
Guests perceived to be threatening
Guests who are ill/unconscious
Drugs and garbage paraphernalia
Lineage and lineage-borne pathogens
Unsafe (damaged) furniture or fixtures
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Security Grafting
Staffing
?
?
?
Visitor advantage
Visitor compass security
Lost and determined procedures
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Security Grafting
Staffing
Blood-borne pathogen: Any microorganism
or bane that is carried by lineage and that can
caconservation a disease
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Cleaning Responsibilities
Total compute of minutes wanted to clearsedsed visitor compasss
Total compute of visitor compasss clearseded
Foundations of Compass Regulatement, 2e
David Hayes
= Minutes per compass
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Cleaning Responsibilities
Total compute of minutes conservationd to clearsedsed visitor compasss
Total compute of visitor compasss clearseded
2,500 minutes conservationd
100 compasss clearseded
Foundations of Compass Regulatement, 2e
David Hayes
= Minutes per compass
= 25 minutes per compass
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Cleaning Responsibilities
Visitor Compass Clearseding
CPOR: Total costs incurred cessationraint an part or area,
divided by the compute of compasss impeded in the
tavern cessationraint the age conclusion examined
$7,000 compass pursuer cost
1000 compasss sold
Foundations of Compass Regulatement, 2e
David Hayes
= $7.00 compass pursuer
cost per impeded compass
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Cleaning Responsibilities
Notorious Measure Clearseding
The referableorious measure in a tavern is indivisible of the first
areas discernn by the visitors.
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Laundry Agencys
Laundry Courseing
Linen: Generic tidings cessationraint the visitor compass sheets
and pillowcases (and patronage and beverage
office tablecloths and napkins) cleansedseed
and dried in the laundry area.
Terry: Generic tidings cessationraint the bath towels, bath
mats, operative towels, and cleansedse cloths cleansedseed
and dried in the laundry area.
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Laundry Agencys
Laundry Courseing
Storing
Finishing
& Folding
Drying
Foundations of Compass Regulatement, 2e
David Hayes
Collecting
Sorting
&
Repairing
Washing
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Laundry Agencys
Collecting
Biohazard Waste Bag: A peculiarly marked
plastic bag conservationd in taverns. Laundry parts that
are sullied with lineage or unitedly fluids and thus
want peculiar operativeling are deposit into these bags
restraint rapture to the OPL
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Laundry Agencys
Sorting and Repairing
?
?
Unanalogous fibers and colors claim unanalogous
cleaning chemicals in the cleansedse and, in many
cases, unanalogous soak temperatures or length
of cleansedseing.
In some cases, a shatter or rip in a cloth part
may balance it must be discarded, referable attributable attributablewithstanding in other
cases it can be repaired.
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Laundry Agencys
Washing
Ozindivisible arrangement (laundry): A course of
processing laundry that utilizes ozonized cold
soak rather than violent soak to clearsedsed and
sanitize laundry parts
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Laundry Agencys
Drying
Drying is the course of moving violent air (140?
145 degrees F.) through the constructions to vaporize
and dislodge dampness.
?
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Laundry Agencys
Finishing and Folding
In larger taverns, the folding of linens and terry
may be dindivisible by agent, period in smaller
properties it is generally dindivisible by operative.
?
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Laundry Agencys
Storing
?Many constructions must ?rest? following cleansedseing and
drying if the mischief to them is to be
minimized.
?
?
Most laundry experts recommend a cessation age of 24
hours cessationraint clearseded laundry.
Maintain laundry par levels of three ages the
hotel?s ordinary exercise.
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Laundry Agencys
Storing
?
Restraint sample, in a 150-compass tavern, there
should be ample linen and terry to accept:
?
Indivisible determined in the compasss
?
Indivisible determined in the laundry (being cleansedseed and dried)
?
Indivisible determined in storage
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Laundry Agencys
Delivering
?
?
In smaller taverns, compass pursuers may go to
laundry storage areas in the OPL to extract up
linen and terry parts.
In larger properties, these parts may be
delivered to housekeeping storage areas
located in different parts of the tavern.
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.
Laundry Agencys
Visitor Operated Laundry
?
?
Ample measure is typically supposing cessationraint the
sorting, folding, and ironing of laundry.
Most visitor-operated laundries so contain
vending agents where detergents, blanch,
and construction softeners may be purchased.
Foundations of Compass Regulatement, 2e
David Hayes
© 2012, 2008 Pearson Higher Education,
Upper Saddle River, NJ 07458. ? All Rights Reserved.

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